Frequently Asked Questions.
01. Orders & Shipping
How long does shipping take?
Most orders ship within 1–3 business days and typically arrive within 3–7 days. Delivery times may vary based on your location and product availability.
Do you offer free shipping?
Yes! HardFetch offers free shipping promotions throughout the year. Check our homepage for the latest free shipping deals.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use it to follow your package from our warehouse to your doorstep.
Do you ship internationally?
At this time, HardFetch ships within the United States. International shipping options will be added soon as we expand.
02. Returns & Refunds
What is HardFetch’s return policy?
We offer a 30-day return policy on most pet products. Items must be unused and in original packaging.
How do I request a refund for an item?
Simply contact our support team with your order number, and we’ll guide you through the refund process quickly and easily.
Are pet toys eligible for free returns?
Some toys qualify for free returns depending on the promotion at the time of purchase. Check your order confirmation for details.
Can I exchange a product if my pet doesn’t like it?
Absolutely! If your pet isn’t satisfied, we’ll help you exchange the product for something that fits their needs better as long as it’s still within the 30-day purchase window.
03. Product Questions
Are HardFetch toys safe?
All HardFetch toys are made with pet-safe materials and tested for durability and safety. Your pet’s health is our top priority.
How do I choose the right toy for my pet?
Consider your pet’s size, age, and play style. HardFetch offers chew toys, interactive puzzles, fetch toys, and more—perfect for every personality.
Do you offer durable toys for aggressive chewers?
Yes! Our tough-chewer collection includes durable rubber toys, ropes, and interactive treat toys made for strong jaws.
What accessories do you recommend for new dog or cat owners?
Popular essentials include adjustable collars, supportive harnesses, travel bowls, ID tags, grooming supplies, and interactive toys.
04. HardFetch Customer Support
How can I contact HardFetch customer service?
You can reach us anytime through our Contact page or by emailing our support team. We typically respond within 24 hours.
Does HardFetch offer support for order issues or damaged products?
Yes—we’re always here to help. If your item arrives damaged or incorrect, contact us immediately and we’ll make it right.
Do you have support for choosing the right pet products?
Absolutely! Our team can help recommend toys, accessories, and essentials based on your dog or cat’s needs.